MM
Mpho M

1 reviews | Active since Dec 2013

10 May 2016, 07:58

Faulty Sleigh bed delivered

<p cl***="MsoNormal"><span style="font-family: 'Berlin Sans FB','sans-serif';">I ordered the Sleigh bed from Home choice which was delivered on the 09-01-2016.</span></p> <p cl***="MsoNormal"><span style="font-family: 'Berlin Sans FB','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-family: 'Berlin Sans FB','sans-serif';">Then realized that the right side leather was torn and immediately called the delivery guy then he told to call the offices which I did on the 12-01-2016.</span></p> <p cl***="MsoNormal"><span style="font-family: 'Berlin Sans FB','sans-serif';">Spoke to the agent and told me that they have logged a call for ***essor to come check the product. Till to date I’m still waiting for the ***essor, but the call calling about me paying- Really!!!</span></p> <p cl***="MsoNormal"><span style="font-family: 'Berlin Sans FB','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-family: 'Berlin Sans FB','sans-serif';">I’m very Unhappy this buy(</span><span style="font-family: 'Berlin Sans FB','sans-serif'; color: red;">first time I experience this with Home choice</span><span style="font-family: 'Berlin Sans FB','sans-serif';">)as no one come back to me with any feedback. I keep on calling and calling the told the same story that the a call was logged for the ***essor to come through. I’m sitting with a thing my child vant use.<strong>Its 4months with no luck.</strong></span></p> <p cl***="MsoNormal"><span style="font-family: 'Berlin Sans FB','sans-serif';"> </span></p> <p> </p> <p cl***="MsoNormal"><span style="font-family: 'Berlin Sans FB','sans-serif';">This is very Frustrating that No one is coming back about the faulty thing in my house.</span></p>

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Replies (2)
Homechoice
Homechoice's reply11 May 2016, 12:50
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
MM
Mpho M's update19 Jul 2016, 10:27
Reviewer Update

I'm not sure what must I do as I'm still waiting for HC people. They keep on calling me acting like they solving my problem till to date I'm still waiting for them.

Now they have handed me to their lawyers and the guy who responded to this first massage assured me that he will remove all those charges and will only pay when the bed is delivered. This is really paining because my daughter can't even use the.. CAN SOMEONE PLEASE FETCH IT ASAP.im very upset and frustration.