Faulty Refrigerator- Ref ***. Acc number is ***

Faulty Refrigerator- REF ***

On the 1st November 2021 I bought a Hisense refrigerator from Homechoice which is worth +- R20 000 and has a 4 year guarantee period.

On the 5th of September I've contacted Homechoice to inform them that the fridge has a cooling problem and many of our groceries went off due to this.

I've been in contact with them ever since then. About 3 weeks ago Homechoice sent out a Hisense technician to come and fix the problem I was then informed that the fridge would be up and running within an hour but up untill now the same problem exist.

Many of our goods has gone off during this time which is money wasted. I don't understand why it's taking them so long to resolve the matter when the fridge is still within the guarantee period and I'm still paying for something that's not fully functional.

I've made several calls and sent numerous emails to try and get this matter resolved as it's quite frustrating and our medication also needs to be kept cool. If the problem cannot be fixed I suggested that they replace the fridge or refund my money back.

Looking forward to your urgent response.

Cyril November Cellphone number: *** Email address: ***