1 reviews | Active since Aug 2013
FAULTY PRODUCT AND UNPROFFESIONAL BEHAVIOUR
I bought a stand mixer in December, firstly I was surprised as the mixer bowl was smaller than it lloked online, anyway I decided to used it 2 weeks after and it started to smell as motor was burning the whole machine heats up and stops working. Note when you use the blender then the mincer and the bowl all work at the same time. I contacted the careline and told them of the problem they said I could return it to the store. with the holidays in between I could only return it on the 6th of January 2024, I informed the consulted I did not want the product any longer as if it is giving me so much proiblems now and I only used it once what could happen next and the bowl was to small. the agent advised she would infrom them and it should not be a problem.
My account was debited for this stand mixer since January so I contacted Homechsoice and advised I returned the product why is my account still being dwebited they advised they would get back to me, no feedback was received. Then in April all of sudden I get a call there is a delivery for me I advised I purchashed nothing and sent the driver back. I contacted homechoice and enquired what ws going on the agent advised oh they returned the stand to me, I infromed the agent of the above but as I was speaking the agent refused to listen she kept on speaking above me she further went on to say you just need to take the product as you bought it even though I am not happy with it its my problemn there is nothing they can do. At that moment I was so upset I kept on telling her can you listen to me and stop talking over my voice as this is ********* she said I refused to speak to you and my manger will be in contact iwth you. to dat eno one has contacted me and geuss what I am still paying for something that I dont have and donot want as how can all the gadgets work when you are using only one. the machine gets so hot the stops working no one has told me whats wrong with it the bowl is so small, its of no use to me. I have bever experienced such service with homechoice previously I geuss the agent was having a bad day and I was her victim. So what should a cutomer do take nonsence from every agent that is having a bad day. 250
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
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Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We hope this message finds you well.
Please check your email as we have provided you with feedback concerning your complaint.
We are very sorry for the inconvenience caused.
Regards
Candice
We hope this message finds you well.
Please check your email as we have provided you with feedback concerning your complaint.
We are very sorry for the inconvenience caused.
Regards
Candice
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.
If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.
If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team