FAULTY PHONE

WE BOUGHT A SAMSANUG A10 FROM THEM. A WEEK LATER THE PHONE WAS FAULTY. WE SEND IT BACK AND WERE ADVICED THAT IT WILL BE FIXED. THAT WAS 2 MONTHS LATER. EVERYTIME WE PHONE THEY SAY THE PHONE IS AT THE WAREHOUSE AND NEEDS TO BE DESPATCH. THATS BEEN GOING ON NOW FOR 3 WEEKS THAT THEY KEEP TELLING US IT MUST BE DESPATCHED. I AM PAYING FOR A PHONE THAT I AM NOT USING