ET
Enoch T
1 reviews | Active since May 2015
21 Jul 2015, 21:33
FAULTY MICROWAVE REPLACED WITH OLD USED ONE
On 31.12.2014, I ordered and received, a new microwave from Homechoice- order number ***9, for which I am paying R4986.00, in total. After delivery, I realised that it was faulty and could not use it, which I reported to Homechoice. It was agreed that I should return it, which I did. I have now been sent an old, dented and used microwave, with chipped body paint, as a supposed replacement. Details : Invoice number ***4, Parcel Number PA***ZA, dispatched to me on 7/7/2015. I am very offended and disappointed at not being taken seriously and respected. I have been a Homechoice customer for about 30 years (now) : my account number is ***. As a matter of principle, I am definitely not going to take this matter lying down. For starters, I am sending this old replacement appliance back to Homechoice, until I am treated fairly.
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Replies (2)
Homechoice's replyOfficial
23 Jul 2015, 08:22Hello etyilo8,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply23 Jul 2015, 08:22
Official
Hello etyilo8,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
ET
Enoch T's updateReviewer Update
11 May 2016, 13:59Since their promise on this site on 23 July 2015, Homechoice are yet to call me. They are harassing me on a daily basis instead and today sent me an urgent SMS demanding that I pay them R972.87 immediately, which I am not going to do. They had sold me a faulty microwave on 31.12.2014, order number ***9, with total price of R4986.00. I sent it back to them per PA*** ZA, on 25.5.2015, per agreement. They replaced it with an old, used one on 7.7.2015, parcel number PA*** ZA, invoice number ***4. I took this up with them, per call Reference *** and they authorised me to return it, which I did. When they denied receiving it, I proved them wrong by referring them to post office do***ents PA*** ZA, dd. 24.7.2015. I further proved to them they had received the returned parcel at 11h44 on 6.8.2015, which they subsequently admitted. I request anybody who can, to advise me how do I contact the Consumer Ombudsman, whom I believe can protect me from the bulllyism by Homechoice. I want refund of all the instalments I had already paid, to which I am ethically entitled. My account number at Homechoice is ***.
ET
Enoch T's update11 May 2016, 13:59
Reviewer Update
Since their promise on this site on 23 July 2015, Homechoice are yet to call me. They are harassing me on a daily basis instead and today sent me an urgent SMS demanding that I pay them R972.87 immediately, which I am not going to do. They had sold me a faulty microwave on 31.12.2014, order number ***9, with total price of R4986.00. I sent it back to them per PA*** ZA, on 25.5.2015, per agreement. They replaced it with an old, used one on 7.7.2015, parcel number PA*** ZA, invoice number ***4. I took this up with them, per call Reference *** and they authorised me to return it, which I did. When they denied receiving it, I proved them wrong by referring them to post office do***ents PA*** ZA, dd. 24.7.2015. I further proved to them they had received the returned parcel at 11h44 on 6.8.2015, which they subsequently admitted. I request anybody who can, to advise me how do I contact the Consumer Ombudsman, whom I believe can protect me from the bulllyism by Homechoice. I want refund of all the instalments I had already paid, to which I am ethically entitled. My account number at Homechoice is ***.