Faulty mattress

I called in abt 10 days ago to report a faulty mattress tht I have bought two years ago from homechoice. I was told by the consultant tht an assessor would come out n check the mattress in 7 days time. I called homechoice again this morning and was told no one will b able to assist for nw I must wait till sum tym in July. July has 31 days in it so I must randomly guess a date n tym. I was advised by zuzaka that her team leader Monique would email sumone today and I would receive a call back by end of wrking day. Im stil awaiting tht call advising me abt what wud happen regarding this. I refuse to wait any longer to have an item tht is hardly old nt dealt with. Plz give me back my money so I can purchase else where if u feel tht customers needs are nt important. I will gladly take my buisness elsewhere but I will nt pay for an item I render useless after such a short period.