1 reviews | Active since Dec 2013
Faulty Hydra 5.1 Home Theatre System
Faulty Hydra 5.1 Home Theatre System<br> Account Number: *** <br> <br> Instead of having a customer satisfaction plan or a marketing plan, South Africa's Number 1 home shopping retailer, HomeChoice (Pty) Ltd has something called like the customer irritation plan.<br> <br> On Thursday the 10th September 2015, the courier company delivered the Hydra 5.1 Home Theatre System which was ordered from HomeChoice (Pty) Limited.<br> <br> Frankly I find it inconceivable that HomeChoice (Pty) Limited could manage to unwittingly without proper planning be so efficient at inefficiency to annoy a customer at every cycle of its service by despatching a Hydra 5.1 Home Theatre System that had a DVD and CD playback unit that is faulty. <br> <br> It is requested that HomeChoice (Pty) Limited arrange for the courier company to pick up the Hydra 5.1 Home Theatre System as soon as possible and no replacement to be sent and my account credited accordingly.<br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team