1 reviews | Active since Dec 2013
Faulty Hydra 5.1 Home Theatre System
Faulty Hydra 5.1 Home Theatre System<br> Account Number: ***<br> <br> I am disgusted with the poor customer service and have reason to doubt that reputation for sincerity, integrity and professionalism exists at HomeChoice (Pty) Ltd?<br> <br> On Thursday the 10th September 2015, the courier company delivered the Hydra 5.1 Home Theatre System which was ordered from HomeChoice (Pty) Limited.<br> <br> I immediately contacted HomeChoice (Pty) Ltd to arrange for the courier company to pick up the Hydra 5.1 Home Theatre System as soon as possible because the DVD and CD playback unit was faulty.<br> The courier company picked up the Hydra 5.1 Home Theatre System on the 15th September 2015.<br> <br> It is now two weeks since the faulty Hydra 5.1 Home Theatre System was picked up.<br> <br> Instead of crediting my account, I am continuously being contacted by a Consultant from HomeChoice (Pty) Ltd asking for payment for the faulty Hydra 5.1 Home Theatre System which I returned. I clearly requested that no replacement be sent.<br> <br> At HomeChoice (Pty) Ltd, nobody seems to care about resolving my complaint. <br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team