RT
Roshan T

1 reviews | Active since Nov 2014

21 Nov 2015, 21:13

faulty electrical items

I bought a deep fryer from homechoice and used it about thrice since date of purchase. If I use 190% the steam floods the control panel and it cuts out. They want to repair. How I ask will they be making the steam change direction. For something I don't even have six months. I need to understand why it can't be replaced or refundable because an item repaired is only more drama. They have a section under number 7 of there own rules stating an item under six months can be repaired, replaced or refunded but I get an email saying sorry we only do repairs. That is highly misleading and unacceptable. Consumer rights are being violated. I refuse to have my money taken for a ride by a company that clearly are only in it for themselves and cannot delivery quality .

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Replies (1)
Homechoice
Homechoice's reply23 Nov 2015, 12:30
Official
Hello Roshan1,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team

Best regards,