Faulty 6.8L Urn

It's so sad that am writing this: My mom bought a 6.8L Entertainer Urn at Maponya Mall but it had a fault so she returned it back its been 5 months she was taken from pillar to post on when her Urn will come back its sad because my mom passed on without using it to her needs, Homechoice does not take care of they clients and our black parents love the products but my mother was made a fool because she did not use it but was paying every month for it