JG
Jacqueline G
1 reviews | Active since Mar 2012
29 May 2015, 10:08
FALSELY ACCUSED OF BEING IN ARREARS
I HAVE HAD PHONE CALLS FOR 2 DAYS IN A ROW FROM HOMECHOICE CUSTOMER CARE ACCUSING ME OFF BEING IN ARREARS WHEN IN FACT I HAVE PAID MORE ON MY ACCOUNT THAN WAS DUE<br> AS I AM GETTING THESE CALLS AT WORK IT IS EXTREMELY EMBARRASSING AND I FEEL I AM BEING HARASSED. HOW MANY TIMES MUST I TELL THE CONSULTANTS CALLING ME TO GET THEIR FACT STRAIGHT BEFORE HARASSING ME
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Homechoice's replyOfficial
29 May 2015, 13:25Hello jax1969,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply29 May 2015, 13:25
Official
Hello jax1969,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team