1 reviews | Active since Mar 2015
False sell and very poor customer service. No help
New Customer :Received a call 23 Jan 2015 from Home Choice Sales advising of products on 50 % Sale. Lady advised that 3ply blankets where you buy 2 and get 1 free - animal printed. I was advised total will be R 1 500 and instalments of R 122.00 per month. When order was delivered on the 28th of Jan it had 2ply blankets ( 1 animal print, 1 floral and 1 fleece) Invoice total of over R 3000 - double what I was told. 29 Jan 2015 I sent the RETURN sms got atuo reply that someone will call. 2 days later no call. Sent sms again, no call, sent again no calls. I then went to website and sent e-mail to Customer serve. Got auto response that it will be attend. No response. Until 14 day return policy lapsed. I called Customer Service and was given Lilana Gilloin e-mail address to send my complaint to. Lilana Gillion did not respond. I sent another again and no response, to date. I called customer service 4 times and after I explain my story I get told that it is over 14 days return policy and get cut off by Customer service. Everyday I get calls 7 times a day demanding payment and when I explain my story I get cut off. I spoke to Siviwe Sikati in accounts Still not luck. I need this sorted
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
