False sale

Hi

I recently made a purchase at the East London Showroom CNR Caxton and Buffalo Street under order code ***. I was assisted by Xolela, my mom and I were wanting to purchase blankets, there were a few blankets that I liked, but I felt they were abit out our budget, because I wanted more than one blanket. So the sales guy showed a few combo deals, we eventually chose a combo deal, which the sales guy sold to as under the impression that we would be receiving 3 blankets, but one of the blankets would be 1-ply, which we were fine with. when I went to receive my parcel, I noticed the box was smaller than I expected for 3 blankets, so the lady assisting me started to call her colleagues and they kept discussing the issue, instead of having the conversation with me as the customer, she called 3 different colleagues, eventually the lady said she cannot discuss the issue with me because she did not sell me anything. She then asked me to walk around nd the store with her so we can look for the sales guy. When I spoke to Xolela, he did not even apologize for the misunderstanding , he just told me I can take the blankets back because he probably did not explain the right way, he meant one blanket is reversible and that's what he meant by two 3-ply blankets. I feel very deceived and undermined by his response. I feel the sales guy was only after a sale and nothing more. I received no apology from anyone in the store, the issue was very badly and unprofessionally handled. I Give the store a zero on customer care.