TN
Thobile N

1 reviews | Active since Oct 2015

23 Oct 2015, 17:16

False sale

I received a call I think towards the end of September from home choice guy who told me that all calls are recorded. He told me if I buy anything from home choice I will get a gift. He asked me which gift do I want between pots12 PC,laptop, tablet and video camera. I choose pots12pc. I asked him many times that I don't believe this thing. How possible that I order something for R100 and I get a gift of more than R2000.He said yes its possible but guess what. When the order comes I found umbrella instead of pots. I called home choice and someone told me that its impossible to get pots if I don't want an order I must return it. In post office there is no free delivery now I must lose money for postage, petrol to post office, loose time at work. I was a joke at work because everyone wanted to see the pots who turned to be umbrella.<br> I like your store I buy everything there and I'm always a good customer but all I got is a **** who just wanted commission without much care. Please solve this problem for me before I call consumer council and report for false sale.<br> <br> In future never call me again about any of your specials. I don't want anything to do with you.

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Replies (1)
Homechoice
Homechoice's reply29 Oct 2015, 11:01
Official
Hello dolopq,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team