False information regarding delivery

I posted Yesterday about an order placed on the 3rd of this month, on the website it states that delivery to cities takes place within 5 days. i was promised that my order will be delivered Yesterday by one of your staff and when i emailed them today to say that was not done she then said today my order will be delivered as per JHB warehouse and that has also not happened! its about 2 weeks now and way over the 5 day SLA provided by you on your website.

This is against two Consumer protection Acts namely;

The Right to Fair and Honest Dealings - under which states that customers have the right to protection against False, Misleading or Deceptive Representation. you as suppliers are not allowed to provide false, deceptive or misleading representations regarding services and you did that by lying about your delivery on your website!

The Right to fair and Responsible marketing - which states that you must disclose True Delivery arrangement information.

I have been a very Good customer of yours for some time now and i am totally disappointed by the service received by you and therefore will be lodging a complaint against you as per CPA.

I feel i need to be greatly compensated for what you have done and i will claim for the Goods ordered at no cost to me!