SR
Shirley R

1 reviews | Active since Dec 2019

27 Aug 2021, 10:26

false information

I Ordered 3 items of which 2 were kids bedding and a kettle. One of the kids bedding for my boys was the" On track bedding set" and a consultant by the name of Lukhanyso advised that it came with 1 extra blanket and I should order an extra 1 because its 2 boys . when my order came the 1 blanket that was supposed to come with the bedding as he said was not there. I then requested a call back and a lady named Mikita Marlow called and I explained to her what happened. She said she will talk to her supervisor and ask for the call recording to be listened to because I was mislead by the gentlemen in order for me to order an extra blanket. till today no response have been given to me as to why this happened but when they want you to buy something from them they call immediately! I am honestly disappointed by home choice and they need to teach their stuff not to lie to people in order to get their money! WOULD I EVER RECOMMEND IT TO ANYONE??? NEVER!

0
Replies (4)
Homechoice
Homechoice's reply27 Aug 2021, 10:36
Official
Hi Shirley.


We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice
 



SR
Shirley R's update27 Aug 2021, 11:02
Reviewer Update
yes I need to understand why he **** to me in order for me to order the extra blanket. I want that extra blanket that he said was included in the set because he said it was part of the package that I am paying for and I do not want to return the bedding sets because my kids are attached to it even though I have not use them as yet but If this is not sorted please come and get your stuff and close my account! I want nothing to do with you guys anymore.
SR
Shirley R's update30 Aug 2021, 10:06
Reviewer Update
What is going on with you guys? till today no response, honestly you guys are a joke. You do not take your customers seriously, this was supposed to be dealt with last week. I meant it when I said if this is not sorted come get your stuff because you guys are ******, but want to debit my money month end!
Homechoice
Homechoice's reply31 Aug 2021, 14:50
Official
Hi Shirley.

Thanks once again for your patience and understanding. I'd like to confirm, as per our telephonic conversation, that we have investigated your query, provided you with feedback and resolved this matter. Once again, we sincerely apologize for the inconvenience caused and the poor service you received. We appreciate your support, we value your feedback!  
Homechoice