RJ
Rosemary J

1 reviews | Active since Sept 2015

09 Sept 2016, 16:38

False/Incorrect Information send to the credit bureaus

<p>A while back I send you a email regarding your unsatisfactory behaviour and your unfair practise, you contact me and said you will correct everything, I was informed by the consultant who phoned me to log a compliment on hello Peter to say that the matter has been sorted, I'm so happy I didn't do it because you(home choice) send information to the credit bureaus that my account is in arrears, please remove that information immediately because you informed me to pay less then I'm suppose to pay and after I log a complaint on hello Peter your consultant phoned me saying the arrears has been removed but that was a lie, please remove the incorrect information from the credit bureaus for everyone's sake or I will report the reckless lending to the credit ombudsman, national credit regulator and national consumer tribunal or send me proof that this account was approved according to the national credit act</p>

0
Replies (2)
Homechoice
Homechoice's reply12 Sept 2016, 09:08
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
RJ
Rosemary J's update19 Sept 2016, 19:20
Reviewer Update

Hi, I spoke to A Daniels and requested assistance regarding this matter, I never received any feedback from her.