1 reviews | Active since Mar 2018
False Black Friday deals
I ordered an item on black Friday, since I have placed the order, the deal showed on the website did not reflect the same price after accepting the order. I have emailed them with no reply. Then suddenly I received an sms that the order is cancelled, then just hours after the sms I was contacted by a agent Marcelle to apologize that the order was canceled and she resubmitted the order, I told her that the price was not the same as the black Friday deal, and she assured me that it is corrected. A day later I checked and it is not. I feel homechoice gave false black Friday deals due to the fact that the prices does not reflect any discount after the checkout. After my order placed on black Friday and I have send through the issue no response, and after it was cancelled by homechoice and resubmitted again, its still not the price that was promised on black Friday. After weeks this is still not corrected.
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
