LVO
Lize-Marie Van Onselen

1 reviews | Active since Mar 2018

06 Dec 2018, 20:58

False Black Friday deals

I ordered an item on black Friday, since I have placed the order, the deal showed on the website did not reflect the same price after accepting the order. I have emailed them with no reply. Then suddenly I received an sms that the order is cancelled, then just hours after the sms I was contacted by a agent Marcelle to apologize that the order was canceled and she resubmitted the order, I told her that the price was not the same as the black Friday deal, and she assured me that it is corrected. A day later I checked and it is not. I feel homechoice gave false black Friday deals due to the fact that the prices does not reflect any discount after the checkout. After my order placed on black Friday and I have send through the issue no response, and after it was cancelled by homechoice and resubmitted again, its still not the price that was promised on black Friday. After weeks this is still not corrected.

0
Replies (2)
Homechoice
Homechoice's reply07 Dec 2018, 06:36
Official
Good Day 

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.

One of our staff members will be in contact with you shortly to help resolve the issue.

Regards

Customer Support Team

LVO
Lize-Marie Van Onselen's update11 Dec 2018, 06:27
Reviewer Update
There is still nothing done on my account and the item still reflects the normal price and not the blackfriday price. I was promised that this will change as soon as the item gets in stock and processed. I still have the same issue with this deal. If this remain so, then you can call the courier back to take the item back.