SG
Simone G

1 reviews | Active since Oct 2013

21 Apr 2016, 12:09

False advertisment / No delivery

Again! It is with great disappointment to deal with HOMECHOICE. Consumer have to follow up and callback regarding own order after their serving consultant advise client in correctly. False leading of adverti*****t. This is what consumers have to face on daily basis with companies having *********** consultant employed. This is utterly ridiculous how one be mis- treated on item you order and pay for. I made numerous calls to *** and every time have to explain myself and tell s/c to check notes on screen for detail on query. (HOW THAT WORKS GOD KNOW) should this not be general knowledge???!! For such a big company with such low volume of service and professionalism is totally unacceptable. Management and compliance worse. 8 weeks later still have not receive my order, how shocking????!!!! PLEASE BE CAREFUL WHEN DOING BUSINESS WITH HOMECHOICE.

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Replies (1)
Homechoice
Homechoice's reply21 Apr 2016, 14:15
Official
Hello Sjulius56*,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team