LN
Likwalethu N
1 reviews | Active since Jun 2014
07 Dec 2018, 10:19
False advertising on website
If there was zero star rating I would give them zero. On their website they advertise 3x comforter sets and only deliver one. Upon calling and asking why I only received one they said that's how it is it's not the one which comes with 2more. I gave them the reference number for what I had clicked on and they admitted that marketing guys doing their website made a mistake. Natasha told me they are not like pick and pay which would just give you a product as advertised which I pointed out to her was not in line with the consumer protection act. Natasha told me that if I'm not satisfied I should return the product and I asked her about customer satisfaction which she didnt seem to care about. No one bothered to respond to my emails. I will never do business with Homechoice again as clearly they do not care about their customers.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
07 Dec 2018, 10:20 Good Day Likwalethu
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Homechoice's reply07 Dec 2018, 10:20
Official
Good Day Likwalethu
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
LN
Likwalethu N's updateReviewer Update
10 Dec 2018, 10:33This is the resolution to my complaint from Homechoice. They really prove how much they really care about their customers.
Good Day Miss Ncube,
Thank you for your E-mail.
Kindly be advised the online order placed by yourself was for the Annabelle 5-piece basic comforter set and not all three sets and Homechoice has not falsely advised this 5 piece set selected by yourself.
Click on the link below to confirm your order you have placed online as validation:
https://www.homechoice.co.za/bedding/bedding-sets/Annabelle-Comforter-Set
Please note if your are note satisfied with your online order you may return it via post and forward your postage slip for a refund.
Should you have any further questions on the above, please contact our Customer Service Department on ***or send us an email to ********** or visit our website on www.homechoice.co.za.
Kind Regards,
M. Appollis.
Original Message:
From: likwalethu
Sent: 03 December 2018 09:44:05 AM
To: **********
Subject: Order received complaint
Good day
I would like to lay a complaint with Home choice. I ordered the Annabelle comforter set according to your website as attached in the screen shot. According to what was advertised on your website it said I would receive 3 of those comforter sets. I only received one. Upon calling your call center to complain I spoke to Wenile on Friday who said that was what I was supposed to receive, and the onus was on me to prove that I was supposed to get more than that. I sent an email to home-choice as per her request and I still have not received a response.
Today Monday the 3rd of December I spoke to Natasha who admitted that there was a mistake on your website. She said just send it back and Homechoice was not like Pick and Pay which would honour deals that were not advertised properly. According to Natasha I should just return it regardless of whether I wanted it then pays for shipping and time taken to return an item. She did not even try to resolve the issue.
According to the consumer protection act, an item is sold as advertised. I'm genuinely disappointed in Home choice that you made a made a mistake on your website which is false advertising and none of the people I've spoken to are willing to honour what’s on your website. Clearly Homechoice does not care about customer satisfaction and retaining their existing client base. Can I be advised of the way forward with issue because I definitely do not want one set when I had ordered three sets.
Regards
Likwalethu Ncube
LN
Likwalethu N's update10 Dec 2018, 10:33
Reviewer Update
This is the resolution to my complaint from Homechoice. They really prove how much they really care about their customers.
Good Day Miss Ncube,
Thank you for your E-mail.
Kindly be advised the online order placed by yourself was for the Annabelle 5-piece basic comforter set and not all three sets and Homechoice has not falsely advised this 5 piece set selected by yourself.
Click on the link below to confirm your order you have placed online as validation:
https://www.homechoice.co.za/bedding/bedding-sets/Annabelle-Comforter-Set
Please note if your are note satisfied with your online order you may return it via post and forward your postage slip for a refund.
Should you have any further questions on the above, please contact our Customer Service Department on ***or send us an email to ********** or visit our website on www.homechoice.co.za.
Kind Regards,
M. Appollis.
Original Message:
From: likwalethu
Sent: 03 December 2018 09:44:05 AM
To: **********
Subject: Order received complaint
Good day
I would like to lay a complaint with Home choice. I ordered the Annabelle comforter set according to your website as attached in the screen shot. According to what was advertised on your website it said I would receive 3 of those comforter sets. I only received one. Upon calling your call center to complain I spoke to Wenile on Friday who said that was what I was supposed to receive, and the onus was on me to prove that I was supposed to get more than that. I sent an email to home-choice as per her request and I still have not received a response.
Today Monday the 3rd of December I spoke to Natasha who admitted that there was a mistake on your website. She said just send it back and Homechoice was not like Pick and Pay which would honour deals that were not advertised properly. According to Natasha I should just return it regardless of whether I wanted it then pays for shipping and time taken to return an item. She did not even try to resolve the issue.
According to the consumer protection act, an item is sold as advertised. I'm genuinely disappointed in Home choice that you made a made a mistake on your website which is false advertising and none of the people I've spoken to are willing to honour what’s on your website. Clearly Homechoice does not care about customer satisfaction and retaining their existing client base. Can I be advised of the way forward with issue because I definitely do not want one set when I had ordered three sets.
Regards
Likwalethu Ncube
LN
Likwalethu N's updateReviewer Update
14 Dec 2018, 10:30The resolution from Home choice for my dispute about false advertising is that they made a mistake with their marketing but I should have called them first before placing the order to verify that what they were saying is true that's according to Olwethu. I don't know they get their business ethics but it leaves a lot to be desired. The person who is supposed to be resolving the issue Olwethu is in summary telling me that its my problem I should have verified. I don't even understand how one company can have so many bad reviews. I'll never buy anything from Home-choice or recommend it to anyone, that's the kind of company that needs to be avoided.
LN
Likwalethu N's update14 Dec 2018, 10:30
Reviewer Update
The resolution from Home choice for my dispute about false advertising is that they made a mistake with their marketing but I should have called them first before placing the order to verify that what they were saying is true that's according to Olwethu. I don't know they get their business ethics but it leaves a lot to be desired. The person who is supposed to be resolving the issue Olwethu is in summary telling me that its my problem I should have verified. I don't even understand how one company can have so many bad reviews. I'll never buy anything from Home-choice or recommend it to anyone, that's the kind of company that needs to be avoided.