MR
Mercedes R

1 reviews | Active since Aug 2016

24 Aug 2016, 16:07

FALSE ADVERTISING documented proof.

<p>I placed an order for a 7 piece pot set which was on sale that I found on the Homechoice website. A set where quite a few items were 'free'. Upon opening the box with much anticipation and excitement I realised that the set looked short of items. I then cross referenced the screen shot I took on my PC with the items recieved and realised that there were two large soup pots and their lids missing from the set. I contacted the homechoice call centre and spoke to an agent who just wanted to shut me up and tell me that got everything as per the advert to my frustration I just said thank you and dropped the phone. I later called back and got a friendlier consultant who listened to me but still insisted that the set i recieved was correct. I asked to speak to a manager i explained myself again to the manager and the manager agreed that yes it was an error made in their advertising and she will make the relevant department aware of the error in advertising on the website. She said she cannot assist me further as "all she can do is let the relevant department know". I have documented proof that the set advertised and the set recieved are different. I just want the pots that are short to be delivered to me. I am willing to take this matter on legally or to the Advertising Standards Authority of South Africa if need be as I will not accept this. This is a blatant disregard for my rights as a consumer. I DO NOT want lame excuses I just want my pots. </p>

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Replies (1)
Homechoice
Homechoice's reply25 Aug 2016, 08:32
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,