DA
Dominique A
1 reviews | Active since Jul 2019
02 Sept 2024, 20:11
False advertising
I recently had a frustrating experience purchasing a set of pots, only to receive just one. The consultant I spoke with was unhelpful and impolite. She informed me that the return process would take 7 to 14 working days, which is problematic given the unreliable courier services.
I did not receive any return confirmation, unlike the delivery confirmation I got initially. Furthermore, the collection was scheduled for my home delivery address, which poses an issue if I'm at work. As a first-time buyer and new homeowner, this has been a terrible experience.
I need this issue resolved within the week, as I am home and available for collection. If not addressed promptly, I will escalate this matter. I expect a swift resolution and my refund processed without further delay.
Helpful (0)
Replies (4)0
Replies (4)
Homechoice's replyOfficial
03 Sept 2024, 07:23Hi Tazlynn,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply03 Sept 2024, 07:23
Official
Hi Tazlynn,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
DA
Dominique A's updateReviewer Update
05 Sept 2024, 10:32I am writing to express my dissatisfaction with the recent collection service. This morning, at 09:02, I received a call from the courier service to arrange the pickup of an item I am returning, during which I confirmed the collection address. Shortly after, at 10:11, I received another call to confirm the area once more. However, at 09:58, I received a notification indicating that the collection was unsuccessful.Upon contacting the service, I was informed that the courier had visited but no one was available. I did not receive any direct communication from the courier regarding their arrival. I have been in ongoing email correspondence with [Name of Contact Person] to ensure that the collection occurs this week, as I am available at home throughout.This situation has been quite frustrating, and the service provided has not met my expectations. I kindly request that this issue be addressed promptly and that the collection be done today
DA
Dominique A's update05 Sept 2024, 10:32
Reviewer Update
I am writing to express my dissatisfaction with the recent collection service. This morning, at 09:02, I received a call from the courier service to arrange the pickup of an item I am returning, during which I confirmed the collection address. Shortly after, at 10:11, I received another call to confirm the area once more. However, at 09:58, I received a notification indicating that the collection was unsuccessful.Upon contacting the service, I was informed that the courier had visited but no one was available. I did not receive any direct communication from the courier regarding their arrival. I have been in ongoing email correspondence with [Name of Contact Person] to ensure that the collection occurs this week, as I am available at home throughout.This situation has been quite frustrating, and the service provided has not met my expectations. I kindly request that this issue be addressed promptly and that the collection be done today
Homechoice's replyOfficial
05 Sept 2024, 16:54Hi Tazlynn,
Thank you for your feedback.
Please could you check your email as we have provided you with feedback.
Regards
Homechoice
Thank you for your feedback.
Please could you check your email as we have provided you with feedback.
Regards
Homechoice
Homechoice's reply05 Sept 2024, 16:54
Official
Hi Tazlynn,
Thank you for your feedback.
Please could you check your email as we have provided you with feedback.
Regards
Homechoice
Thank you for your feedback.
Please could you check your email as we have provided you with feedback.
Regards
Homechoice
DA
Dominique A's updateReviewer Update
11 Sept 2024, 09:08Hello
I recently received a call from one of your consultants regarding arranging a collection for an item picked up last Thursday. This situation is quite confusing, and I am concerned that it may delay my refund.Due to this issue, I currently do not have the necessary pots for cooking, and I am frustrated by what seems to be false advertising. Also, I haven't gotten any response from your consultant, Candice, despite my attempts to reach out.Could you please provide an update on the status of my refund and clarify the current situation?
I recently received a call from one of your consultants regarding arranging a collection for an item picked up last Thursday. This situation is quite confusing, and I am concerned that it may delay my refund.Due to this issue, I currently do not have the necessary pots for cooking, and I am frustrated by what seems to be false advertising. Also, I haven't gotten any response from your consultant, Candice, despite my attempts to reach out.Could you please provide an update on the status of my refund and clarify the current situation?
DA
Dominique A's update11 Sept 2024, 09:08
Reviewer Update
Hello
I recently received a call from one of your consultants regarding arranging a collection for an item picked up last Thursday. This situation is quite confusing, and I am concerned that it may delay my refund.Due to this issue, I currently do not have the necessary pots for cooking, and I am frustrated by what seems to be false advertising. Also, I haven't gotten any response from your consultant, Candice, despite my attempts to reach out.Could you please provide an update on the status of my refund and clarify the current situation?
I recently received a call from one of your consultants regarding arranging a collection for an item picked up last Thursday. This situation is quite confusing, and I am concerned that it may delay my refund.Due to this issue, I currently do not have the necessary pots for cooking, and I am frustrated by what seems to be false advertising. Also, I haven't gotten any response from your consultant, Candice, despite my attempts to reach out.Could you please provide an update on the status of my refund and clarify the current situation?