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Xolani S

1 reviews | Active since Jun 2016

19 Aug 2016, 12:07

False Advertising By Tele Sales agent

<p>I was phoned by an agent at Homechoice who gave me false information, i phoned the customer services thinking they would help but i spoke to an agent called Owethu on wednesday who promised to help me, i have had no feedback, today i spoke to an irritated agent called Ashton who claimed to be in Marawan's team, False advertising is a serious offence that can destroy Home choice's reputation, and Ashton needs to stop being irritated and rude to customer. I want something done about this.</p>

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Replies (2)
Homechoice
Homechoice's reply23 Aug 2016, 06:05
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
XS
Xolani S's update23 Aug 2016, 08:12
Reviewer Update

I need this to be resolved soonest as this is the second week now or i will not hesitate to take legal action