False advertising

I placed an order online with the impression that I will receive 2 items free which are highlighted in red. But to my surprise I only found my 19 piece and free items are not there.I logged a complaint with their call center and the explanation I got still does not make sense. I even sent them a mail and they just ignored me.This is really a bad service homechoice we trust in you to be transparent but all we get is grap service.