False advertising!!!

I am so upset and disappointment in the way Homechoice is handling this matter. I assisted my mother in ordering a Cloud Nine straightening iron via Homechoice website. I also helped her create her online account etc. The straightening iron advertised on the website and pictured is the Cloud Nine Original straightening iron. She waited about 3 weeks for delivery since we are living in Namibia. She received her package on the 07.11.2017. Imagine the surprise and shock when opening the package and realizing you did not get what you thought you ordered, or was put under the impression that you had bought. The item received was the Cloud none C9 Touch and not the Original. That is false advertising at its best. So she asks me to contact Homechoice to find out what the issue is since she is not able to make international calls. My utter disappointment when I call the call center and they refuse to assist me since I am not the account holder. I understand company policy and all but I tried to explain that the account holder does not have the means to call internationally. The contact center operator also reminds very condescendingly that My mother only has 14 days since taking possession of the goods to report and send back other wise has to keep the item. she then tells me that we can log a complaint via email and that we can wait up till a week for feedback, which basically means the 14 days will pass and her query will automatically lapse. I am so dissapointed, I have been a client since 2011 if not longer, and this leaving such a bad taste in my mouth I am not buying again, and will dissuade anybody wanting to buy at Homechoice.

- Why would you advertise a different item from the one the client receives? Putting the client under a false impression, and plainly just lying! - Homechoices after sales service sucks big time! - I understand the item can be send back and they can credit and all, but why in the first place to this. Now you inconvenience you client like that????? WTH! - This is not my first run in with this kind of service at Homechoice, but it will definately be the last.

Marichen