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Serah N

1 reviews | Active since Apr 2020

15 May 2021, 11:57

False Advertising

I found a Jules blanket combo on their site for 699 cash that’s two blankets only to receive one 3 ply blanket which was not what the site stated when buying, unpon checking my order I discovered that the invoice had been edited from combo to Jules 3ply, despite my order confirmation stating combo,I decided to search for the post I found the link but when I clicked it gave an error.. it’s unfortunate that homechoice failed to honor their advert even if it was a mistake the fact is I paid when it was advertised as a combo. Will think twice before buying from them again. To make matters worse the customer service had the audacity to accuse me of not having placed the correct order. I have emailed and had conversations with them but no way forward. Am tired of repeating myself over and over, just learn to honor what is advertised. Wish we could attach pictures.

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Replies (2)
Homechoice
Homechoice's reply15 May 2021, 12:11
Official
Hi Serah.

We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.
Homechoice

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Serah N's update19 May 2021, 15:53
Reviewer Update
Thank you for resolving my query, received my additional blanket today.