1 reviews | Active since May 2015
FALSE ADVERTISING
I PURCHASED A LISA 18 PIECE DUVET SET ON SPECIAL FOR R 1349.00 (R 2112.00 ) TO PAY OVER 16 MONTHS @ HOMECHOICE. I PHONED ON 3 OCCASIONS TO ENSURE IT GOES TO THE RIGHT ADDRESS AS I HAD CHANGED THE DELIVERY DETAILS. OF COURSE IT WENT TO THE WRONG ADDRESS!!!!!<br> WHEN I FINALLY COULD GO AND COLLECT IT I FOUND THAT TWO REVERSABLE CURTAIN DROPS WERE<br> NOT INCLUDED. I CALLED HOMECHOICE TO COMPLAIN AND WAS TOLD THAT IT IS ONLY TWO DROPS WITH TWO LITTLE TIE-BACKS. I WAS MOST UPSET AND ASKED WHY THAT WAS NOT EXPLAINED CLEARLY AS THE OTHER PARTS OF THE SET, IT WAS CLEARLY STATED COMFORTER, 2 STANDARD AND 2 CONTINENTAL PILLOWCASES, PLUS EASY BED FITTED SHEET/NIGHT FRILL PLUS 4 PIECE REVERSABLE CURTAIN SET PLUS 2 ADDITIONAL STANDARD PILLOWCASES PLUS ADDITIONAL 3 PIECE DUVET SET( DUVET COVER AN TWO STANDARD PILLOWCASES) PLUS COMFY FLAT SHEET PLUS NECKROLL AND SCATTER CUSHION( INCLUDING INNER) I TOLD THE CONSULTANT THAT I FEEL THAT IT IS VERY MISLEADING AND THE CURTAINS WIDTH IS ONLY 140 CM SO TWO DROPS ARE USELESS!!!! I THEN ASKED CAN I BUY AN EXTRA TWO DROPS AS THE SET IS VERY INCOMPLETE AS IT IS. SHE SAID SHE WOULD CHECK AND THEN SAID THAT I COULD PURCHASE AN EXTRA TWO DROPS FOR R1100.00!!!!!!
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We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
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Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
