CK
Celeste K

1 reviews | Active since Feb 2015

20 Feb 2015, 14:34

False Adverti*****t

l made an order on the 29th of January 2015 of a Leigh 17-piece super luxury comforter set for R1599(Double size). l bought a magazine at Checker Hyper store included inside was an attached brochure and it stated that if l purchase this order l will also receive 2 additional Taffeta pillowcases of which they are not included in the package that l recieved on the 6th of Feb2015. l spoke to consultants and they told me the 2 additional Taffeta pillowcases they were never part of the set or order even though they were mentioned on the list. What kind of an excuse is that. l was told to email my query to [Email Removed] and attach the brochure. l sent the email on the 9th of Feb15 until now there is still no feedback or response. Its been 2weeks now since l received the order and am being told l can`t return back anymore but when l sent the email on time l was never responded to. l believe they are being ******** and they need to reply to my email. Their heading says 17pieces and they make a list of 19pieces that they promise to deliver with the same price and l only get 17pieces and am told by a consultant it was an error. Its their error ,they need to deliver as per list

0
Replies (1)
Homechoice
Homechoice's reply23 Feb 2015, 09:49
Official
Hello CelesteKhumalo88,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team

Best regards,