sT
sibusiso T
1 reviews | Active since Jun 2016
06 Jun 2016, 20:03
False adverti*****t
<p>I saw an ad online of a Masindi mink blanket which got me soo interested with a price of R91 every month to which i got soo impressed so made the order which i arrived in no time...but later got an an sms saying i am due to pay an amount of R121 i callef to find out why and i was told about a service fee that i liable to pay every month now my question is why not advertise the price inclusive of the service fee because that is wat we paying afterall and why keep it a secret m soo unhappy about this as a result im settling the account this month and im closing it</p>
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Homechoice's replyOfficial
07 Jun 2016, 06:33Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply07 Jun 2016, 06:33
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team