False adverti*****t
<p>HomeChoice had advertised a special and I had bought it the same day.yesterday I get an sms saying my order has been cancelled due to lack of stock.so I called them and the consultant was like no ma'am your order was not cancelled it's just that you won't get the gift that goes with our order.when I ask why and he says because they don't have it in stock.why did they advertise something that they do not have</p>
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Homechoice's replyOfficial
01 Jun 2016, 06:31Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply01 Jun 2016, 06:31
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team