False adverti*****t
<p>My daughter does have an account with Homechoice and she ordered the Dresden 1.8L kettle for R499.</p> <p>As first she was told that item is out of stock but will notify her when new stock will be received. Indeed an agent did but in order to buy the kettle, she must buy a combo for the amount of R1999.</p> <p> </p> <p>She received the new catalog where it is advertised as a sole item. Again she phoned homechoice and again it was said she must buy entire combo. </p> <p> </p> <p>On page 165 Catalogue November it again has been advertised as an only item purchase. This is totally a false adverti*****t.</p>
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Homechoice's replyOfficial
07 Dec 2016, 16:35Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply07 Dec 2016, 16:35
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team