1 reviews | Active since Sept 2020
False accusing of Online purchases
I am very unhappy with Homechoice that accused me of purchasing a Fridge online for More than R 24 000.00 That I had no knowledge about. They even given the account over to collection company and now want R 30 900.00 from me. When I asked for proof that I made the purchased, they said I made an online Purchase, I received the Fridge and it was delivered to me. When I asked for the proof, they told me I must go to the police, sign an Affidavit and then there ***** department will investigate. My question is why am I accused guilty until I can proof my innocence while Homechoice can provide me with the Proof that I received the Fridge. Now My name is given over for collection and I receive threads about not paying my account.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team