**** credit limit available

I have placed an order on my husbands account online and received a order confirmation ,further to that no other response , I then requested a call back to follow up, upon the consultant speaking to my husband and I ,she confirmed that the account is not active to purchase so i i did not check we would of been waiting for an order ,She confirmed that we should contact credit bureau to remove his name and re order , What nonsense , We had no idea this account was even handed over before as it was always paid to homechoice and also when we login online ,there is a credit limit available to purchase, Is this all misleading because I am going to take this further as you cannot show we have credit for so long and then when we try to purchase we get an order confirmation but on your side its cancelled and as a customer ,we know nothing , This clearly means your systems are wrong and does not work for the customer .