JM
JG M
1 reviews | Active since Sept 2016
04 Sept 2016, 00:27
Failure to send Statements
<p>I have made several calls to Home choice requesting statements without any luck.</p> <p>All i receive is Catalog without statement. </p> <p>Last time I checked I owe them Zero but to my surprise they have taken my account to lawyers. </p> <p>How the hell do I pay when I do not see where my money goes.</p> <p>Can I please get a statement sent so that I can see where this money I owe comes from. </p> <p>And have the account closed for good. </p> <p> </p>
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Homechoice's replyOfficial
05 Sept 2016, 08:27Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply05 Sept 2016, 08:27
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team