Failure to resolve a ********** order!!!!

Very upset that the *****s department at HomeChoice is failing to resolve a ********** order that was taken against my mom. She has been harassed by phone calls from the agents that she needs to pay for that ********** order she did not make and when she starts to explain that they need to investigate as she has reference numbers from the SMS that were sent to her they tell her they will investigate but they don't - then the very next day a different agent calls again - this happens over and over. When I try to call them myself they say the owner of the account needs to call herself, my mom is a pensioner she really does not need this and her credit profile has been messed up by this. The stress that HomeChoice has brought into my mom's life is so great I can't even begin to explain.