Failure to refund into a correct bank account: Account Number ***

I would like to share my disappointment with the service I received from HomeChoice. I requested a refund of R1749 from my HomeChoice cash account on 3 May 2023 and subsequently sent proof of my Capitec Banking details on the same day. I have since not yet received my refund even though I was promised that the money will reflect in my bank account within 5-7 working days.

Today, 16 May 2023, I called HomeChoice to follow up on my refund only to be told that my refund was processed and paid to an FNB Account which is no longer active. I fail to understand why they would process a refund without verifying my banking details first. Even though I submitted a Capitec bank statement on 3 May 2023 to verify and update my banking details, they still processed my refund into an FNB account which no longer exists.

I need my money urgently, and I need assistance in getting my money back into the correct Capitec account.