Failure to fulfill an order

I made a cash purchase of R4999 of the bedding set that was advertised with some free gifts, the goods were delivered on 24 November 22; these were meant to be a Christmas present for my kids.

Upon opening and checking the delivery, we realised that the following four items were missing; 1 blanket bag, 1 laundry bag and 2 x Messi soccer *****. The incomplete order was immediately reported to homechoice and it was agreed that the goods would be collected.

The goods were indeed collected on the 10 December, to date there has not been any feedback forthcoming from homechoice and it looks like I have to resign myself to the fact that I will not receive what I purchased from homechoice anytime soon - assuming that I will get the goods at some point. It looks like my biggest mistake was making a cash purchase.