NK
Nontandazo K

1 reviews | Active since Sept 2011

17 Sept 2015, 12:21

FAILURE TO COMPLY TO CUSTOMER REGULATORY RIGHTS

I sent several request to the retailer to remover me from their mailing list however they continue to send me emails subsequent to emails confirming to have been removed from the list. I have a right to be removed from the list as per NCA and CPA requirements and am ware of my rights as the customer. One of the consultant even told me that I agreed and therefore cannot be removed and I insisted of the right to opt out. HOMECHOICE IS CONTRAVENING MY REGULATORY RIGHT TO OPT OUT AND THEY NEED TO STOP IT . HOMECHOICE YOUR EMAILS IRRITATES ME TO MAX AND THEY MAKE ME SICK!!!

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Replies (1)
Homechoice
Homechoice's reply18 Sept 2015, 11:44
Official
Hello Nontandazo,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team