1 reviews | Active since May 2015
Fails to deliver my items
Good day
I had very a bad experience with homechoice after 14 years been with them.
I order 8 piece and 3 piece kids bedding on the 22 January 2024 and it was dispatched on the 26th . On the 7th February at 9:05they phone to wait at the gate as they are on there way to deliver to me then I waited as usual for their deliver. Until today they haven't show up with my items. Then I call the call Center the to said delivery is 5-10working days I must wait . I became suspicious as and send email to ask for courier contact so I can follow up myself with the courier they only give me the name of the courier which is called Kasi courier . I google their contact and call them those when they told me the delivery van which was supposed to deliver for me was hijacked, they said they sorted everything with homechoice and homechoice supposed to re- despatch my orders. Guys until today when I call homechoice like everyday to check they tell me they still waiting for feedback from the courier and when I call the courier they tell me homechoice know about this they agree to re-despatch my orders. I've been send to pillar and post with this matter is a nightmare to me . Please help me get my orders or refund please
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
I like to thank hallo Peter for helping me with my query with homechoice. I got my refund and really appreciate your efforts on this matter. I promise I'll never knock on homechoice doors again in my life.
Thanks
I like to thank hallo Peter for helping me with my query with homechoice. I got my refund and really appreciate your efforts on this matter. I promise I'll never knock on homechoice doors again in my life.
Thanks