failing to deliver

I bought a mink blanket on the 23rd of November 2018, I have not yet received it. I don't know how many times I have called Home choice for a follow-up and I will be told that they will investigate and get back to me. I even went to your branch in Wynberg and the consultant told me that she is going to call your head office and request for a tracking number and get back to me, I am still waiting. I want to know when is Home choice planning to deliver my blanket its been a very long wait. And I have wasted enough money calling your call center. it's frustrating. when am I receiving my blanket?