Failed by HomeChoice

I ordered 2 blankets and was supposed to get 1 extra blanket for free and that was in April, I never received those blankets and they kept sending me statements that I have an overdue amount. I tried calling them several times but I would run out of airtime, I sent them several emails they never got back to me. Last month they sent me an email showing the name and surname of the person that signed for the blackets of which that wasn't me and the address is not my address. The only thing they do is to sent me emails that say they solved my ticket I don't even understand what they mean by that couse on the statement the amount of the blankets is still showing. So please help me out