EXTREMLY POOR SERVICE - REQUEST TO CANCELL ORDER NOW

I PLACED AN ORDER WITH HOMECHOICE 13/07/2021 ORDER NO ***9. ONE ITEM WAS DELIVERED 14 JULY 2021. I HAVE BEEN CALLING DAILY TO FOLLOW UP ON THE REST OF 2 ITEMS. 1 ITEM IS FOR MY DAUGHTERS BIRTHDAY 30/07/2021. THE STATUS ON THE 2 ITEMS OUTSTANDING WHEN I TRACK THE ORDER ON LINE SINCE 14/07/2021 IT IS INDICATED "PARCEL HAS BEEN PACKED AT OUR WARE HOUSE". I CALLED MONDAY 26/07/2021 TO FOLLOW UP ON ORDER I WAS INFORMED THEY CAN ONLY LOG A QUERY WITH WAREHOUSE AND WILL GET BACK TO ME. I NDICATED THE URGENCY AS THE PARCEL IS REQUIRED BY 30/7/2021. I HAVE NOT HAD ANY FEEDABCK. I CALLED THIS MORNING CALL REF *** AND SPOKE TI NOMAKAZI. SHE ALSO COULD NOT ASSIST ME ON CHECKING WITH WARE HOUSE WHAT IS THE DELAY BUT INDICATED SHE WILL LOG A QUERY. I REQUESTED TO SPEAK TO HER SUPERVISOR OR MANAGER SHE COULD NOT PUT ME THROUGH OR GIVE ME DIRECT NUMBER. I REQUESTED THE FOR HER TO CANCELL THE PARCEL AS I HAVE RAN OUT OF TIME AND THE PARCEL CALERLY WILL NOT BE DELIVERED ON TIME FOR MY DAUGHTERS BIRTHDAY ALTHOUGH THE ORDER WAS PLACED ON TIME. SHE CAOUL NOT CANCEL THE ORDER BUT CAN REDIRECT IT. I HAVE THE RIGHT TO CANCEL THE ORDER AS IT HAS NOT BEEN DELIVERED TO BE ON TIME. I NEED URGENT ASSISTANCE ON CANCELLATION OF THIS ORDER PLEAE. NO EXPLANATION REQUIRED I NEED HOMECHOICED TO CANCEL THIS ORDER ON MY NAME AS A MATTER OF URGENTLY. I HAVE BOUGHT ITEMS CASH DUE TO YOUR FAILURE OF DELIVERY ON TIME. CAN THE CANCELLATION BE DONE AS A MATTER OF URGENCY.