Extremely unsatisfied customer-entire order must be returned.

I ordered a dinning room table and ordered 2 chairs the first time and then reordered another 4 in June 2023 due to the first 2 being faulty. I received my first batch on the 15th June which was the issue, the chairs were shaking and then on the 16th I called the call centre to report this and I was advised that they will arrange for the collection of these chairs. I was fine with that as the other 4 chairs that I ordered were on the way. Now we get to the frustration, I have been calling since the 16th June and each time I call I am told that the matter will be escalated, then I got an ail stating that I needed to send a. Video which I did and then j am now told that they need me to take it to another place in house and take another video as my floor is uneven. This is pathetic, after making more than 10 calls between the 16th and now and today, I am told that by the call centre that the department that deals with returns does not have a contact number and only emails can be sent to them, further to that j am told that the company will first access the chairs and decide whether a credit will be passed. I have spoken to numerous of people who are rude, don't know what it takes to be a good customer service agent, they are not willing to go the extra mile to assist me. This order that I place is approximately around R14k which I told over 16 months which the installment is is high. When I was purchasing anything on this account I was harrassed daily by the sales department to buy something. Now that j have been sold damaged stock and want it returned and a credit passed they are brushing me off. This box is sitting in middle of lounge for the last 3 weeks almost and to date no courier has come to fetch the stuff. I have been calling daily to follow up, I have now been given another reference number stating that the first one has been closed as the other department with no telephone tried calling me and I was unavailable, so I asked the lady how is that possible as j called to follow up so how is it that they called me nd I was supposedly not reachable. I am fed up now and due to utter disrespect and unprofessional Treatment I have received, I want the entire order collected and I want a credit passed as it is costing me money on airtime to call everyday an follow up on the status of the collection.