nJ
natalie J
1 reviews | Active since Dec 2016
09 Dec 2016, 14:40
Extremely unprofessional behaviour and ordered place and yet no delivery
<p>on the 30 November 2016 i placed two orders.The next day I placed another order.Until today I have not received anything,I am aware that there is a turn around time of 14 days.</p> <p> </p> <p>I have not received a sms or any email informing me that the delivery is delayed because of xyz.</p> <p>I have been a loyal customer of Home Choice and exactly regret placing the order due to such terrible service received when I called today as the agent and even the floor manager if she is a floor manager had an agrresive tone over the phone.What happened to customer service.I will be going on holiday soon and who is going to receive my order ?</p> <p>after this experience I am done with Home Choice.</p>
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Homechoice's replyOfficial
09 Dec 2016, 15:20Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply09 Dec 2016, 15:20
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team