Extremely unhappy customer

I'm utterly disgust to say the least. I've placed a order online on the 29th of November and on the 30th November received an SMS my parcel was dispatched on the 30th and the parcel number is PFS ********** 4 and PFS ********** 8. I received a call from the driver the Monday and missed the called l. I called back immediately when I was available however fone was just ringing. The next day which was the Tuesday I called again to the number I missed the call from and the driver told me they working in Kuils river area and I will receive my delivery on the same day which was the Tuesday. I am still waiting on my order. I foned in past Saturday and spoke to several agents including the TL of I'm not mistaking her name was Amanda. After numerous attempts of calling and requesting callbacks I spoke to a guy which told me the parcel was returned with no reason he will redirect it back to me and promised I will receive the Monday of the 10th December. I foned the delivery guy again and was told he's working in paarl he doesn't have a delivery for me. Called again customer service call was dropped by several agents even now this morning call was dropped twice by the agent. This is hilarious the way consumers are being treated by the Companies. I don't have words to explain my dissapointment I've experienced. Cause I placed that order for my son's prom which is today 11 December 2018 and won't be able to give his gift.