Extremely rude and pathetic unhelpful agents

Extremely bad customer service. Never in my life have I come across such bad and pathetic customer service agents. They seriously need to look at the people that they employ. I called in and held for 45 minutes can you imagine my frustration all to be told by the service agent that I am being rude and I will hold whether I like it or not. She didn't even have the decency to offer to call me back. Instead she put the phone down in my ear. Told me that there are no managers or supervisors available to assist me. I'm so angry what time of people do you employ that can handle your clients as if they are worse than dog ****. I'm taking this further and I'm going to expose homechoice on every single social platform until I receive a formal apology from that insolent staff member and I want my query resolved.