Extremely poor response to *****

On Friday 5th November 2021 i received an email that said I had ordered some duvet set valued at 3000R from homechoice, Order number ***7 . I immediately tried to log to my account only to discover that i had no access anymore. The next morning, at 8am, I called Homechoice to alert them of the problem (i even sent an email the night before) and I was told someone had made an oline purchase and changed my cellphone number and details, so I could not access the account. The person who assisted me then said she had sent an email to ***** department as well as the warehouse to stop the order and gave me a reference number. And advised me not to accept the parcel if the courier comes. the cellphone number on the account was then changed back to my number so that I could receive notifications. Today in the morning I received a notification that the parcel was with the courier for delivery. My problem now is how could they not stop the parcel when I contacted them well on time and I am sure that the parcel has the ********** number, meaning the courier will call that number, not mine. So now do I have to sit with a credit record for something i did not purchase yet i was so prompt in reporting this issue with Homechoice. This is absolutely absurd and quite unfair. Homechoice had ample time to quickly block this parcel. I do not know where the parcel is being delivered to. I am so mad and mad is an understatement. So what was the point for even reporting? I was on the phone for more than 15mins.