1 reviews | Active since Mar 2015
EXTREMELY POOR CUSTOMER SERVICE AND *****ULENT BEHAVIOUR
I recently made an order with HomeChoice and paid using my card. However, the order is not reflected in their system, despite an amount of R2249 being deducted from my account. I have been calling and emailing their customer service repeatedly, but no one has assisted me with my query.
Their customer service is generally poor, although I rarely need to deal with them directly when making orders. What makes the situation even more frustrating is their persistence in calling from over 100 different numbers trying to push sales, yet they are completely unreachable when you have an issue with payments and orders.
I've never ordered on credit and always buy with cash. This experience has been extremely disappointing, and the lack of support and accountability is unacceptable.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team