Extremely poor and unfair service

My wife ordered blanket sets from Homechoice. Because off the lockdown my wife cancelled the before the lockdown. We have cancelled this order almost every single month since the order was placed with no success. My wife still gets sms's that the goods will still be delivered and that she needs to make payments. This Homechoice is reflecting on her credit score and every month it keeps rising and affecting my wifes credit score to drop every month. We called again today the 02/07/20 and was promised that a supervisor or manager will call my wife before the end of the days working hours. She was given a reference for the call the Ref is: ***4. Homechoice seems like a sceeming company and the service is extremely poor and it's totally unexceptable.