1 reviews | Active since Sept 2016

09 Mar 2018, 09:38

Extremely graceless, appalling, unprofessional, disrespectful and rude!!!

I received a call this morning from one of the sales agents to obviously offer me some or other homechoice product or service. When I answered the phone, I struggled to hear her and kept saying "hello" as an indication that I couldn't hear her or that she should speak up.

Suddenly she got very rude by telling me that I sound as though I am still in bed and if I am in bed, why the hell did I answer the phone. She said all of this Xhosa and sounded extremely insulting when she said it.

So please check your records and fire that agent because she knows jack about customer service.

She called me from the number ********** 804 at 09:16.

Furthermore, please remove my name and contact details from your database and emailing list as I don't ever want to receive a call or any form of correspondence from your company.

This woman was extremely disrespectful, vulgar and unprofessional. She clearly never received any form of training before she was allowed to dial customers and potential customers. I don't ever want to deal with your company again.

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Replies (1)
Homechoice
Homechoice's reply09 Mar 2018, 09:40
Official
Good Day Sibongile Xaba. We acknowledge your posting, and would like to apologize for the inconvenience. Be assured that your posting is receiving urgent attention. One of our staff members will be in contact with you shortly. Regards Lee-Ann Customer Support Team